Shipping
‘Audio Visual Automation’ will endeavour to dispatch ordered products as soon as possible following payment confirmation.
2.1 -Couriers
The courier may vary depending on the parcel’s size, location, and weight. Most parcels are sent via Star Track Express, Australia Post, Australian Air Express, or TNT Express.
2.2 - Tracking Details
Once item/s have been sent, Tracking details will be provided via your online account.
Tracking details may take 1-3 days to appear on rare occasions.
2.3 - Shipping To PO Boxes & Parcel Lockers
Unfortunately, not all items can be shipped to PO Boxes and Parcel Lockers due to size limitations, and as such, we ask that you please call us if you are unsure or provide us with a street address to send your item.
2.4 - Sending Locations
Products are shipped from Melbourne, Sydney, Perth and Brisbane. This is to ensure you get your items as soon as possible!
2.5 - International Shipping
We presently only ship to street address locations within Australia. In some cases, shipping items purchased to other destinations may be possible. Please get in touch with us at [email protected] for more.
2.6 - Shipping Discounts
In some cases, discounted shipping may be possible due to the quantity of the order. If you would like shipping cost clarified or believe a bulk shipping discount may apply, please send inquiries to [email protected]
2.7 - Free Delivery
Some of our major brands come with free delivery. Please look for the Free delivery icon to determine if the product you are purchasing comes with free delivery. Some exclusions may apply for remote or difficult-to-access addresses.
2.8 - Transit Insurance (Aust. Only)
It is available at the rate of $1.00 per $100 order value, i.e. with an order of $139.00, insurance would be $2.00, as would an order of $195.00. Minimum insurance is $1.00.
Insurance covers you against loss or damage during transit and is strongly recommended for fragile items, such as Plasma Screens. When ordering by mail, please nominate insurance and include the amount as described. We do not insure your order unless you nominate.
2.9 - Goods Lost Or Damaged In Transit
Products are shipped by third-party suppliers. The customer must thoroughly inspect all received products and notify the courier of any damage.
If you suspect your order may have arrived damaged, i.e. carton crushed or dropped, take the matter up with the courier. We recommend you do not open the parcel except in the presence of the courier, e.g. to verify the existence of damage or otherwise. You may have a claim against the courier if negligence can be proven on their behalf.
It is also a requirement that accompanying paperwork be annotated as ’damaged goods’ and advice on damaged goods be emailed to [email protected]. We recommend that you take photos of any damaged goods and forward them to us as soon as possible.
This notification must be received within seven days of receiving the products. A copy of the annotated my be requested by audio visual automation staff.
If you have nominated Transit insurance, don’t hesitate to get in touch with us via email or +61 041 152 2122
2.10 - Unsuccessful Delivery
Where a courier cannot deliver products due to the nominated adult not being on-site for delivery, unclear delivery address, or impossible access, it will become the customer’s responsibility to collect the items from a local freight depot or arrange alternate delivery measures. (possibly incurring an additional charge)
2.11 - Delivery Charges
Freight costs for items shipped for delivery will be charged as per the quoted shipping cost attached to each shopping cart total at check-out. The total cost does include shipping as described.
2.12 - Additional Charges
Orders to be delivered to difficult access, multi-story or remote locations may incur an additional cost. If you believe this may be the case, please get in touch with us by email or phone.
Warranty & Returns
4.1 - Warranty
All goods have a full 12-month warranty, except where stated otherwise.
Should a product become faulty, please complete the Returns Authority Form to obtain an authorisation number. All items are covered by the manufacturer’s warranty. See the manufacturer’s warranty terms for more.
4.2 - Returns - The Procedure
Notwithstanding our warranty policy, if you are dissatisfied with our goods or service, please call +61 041 152 2122 to discuss your options.
Obtaining an authorisation number is essential before returning any goods to us. Where it is agreed that goods are returnable, a re-stocking / inspection / re-packing fee may be incurred. This would be assessed on a case-by-case basis and will be assessed upon Audio Visual Automation receiving the goods. If the return is due to a change of mind, it is up to the customer to organise return shipping, and the customer will be credited the amount of the items only. Any shipping charges incurred will not be credited back.
All returned goods must be in “as sold” condition, including all packaging, instructions, invoices, etc. Some items, especially special order items, may not be eligible for return.
Please call us if you would like to check before ordering.
We do not accept unauthorised returns.
4.3 - Returns & Repairs
Where such goods have been supplied, we undertake to repair or replace them on an ”express service” basis. Obtaining an authorisation number is essential before returning any goods to us. We do not accept unauthorised returns.
Before returning any goods, please get in touch with Audio Visual Automation for approval and return merchandise by calling our number, +61 041 152 2122. Audio Visual Automation personnel will help you with any return or repair. The process includes inspecting the product, arranging for the product’s repair, or offering you a replacement.
Products are required to be returned within a reasonable time period. Time frames may vary depending on the product purchased and may also be contingent on the type of product purchased and the price you paid.
If any goods cannot be quickly returned to Audio Visual Automation due to your location, please get in touch with our service staff for help with logistics at +61 041 152 2122
Product/s returned under warranty will be assessed and/or repaired within a reasonable time period. We will advise you of the extent of the period required to undertake repairs shortly after the item is assessed. Repair times vary due to reasons beyond ours or the manufacturer’s control, such as parts availability and possibly incorrect fault advice. We suggest you factor in an additional margin of time to avoid unfulfilled expectations.
If returned goods are assessed to have been misused, damaged accidentally or otherwise, or should return products be assessed NOT to be faulty, you may be required to pay labour, assessment and freight costs. Should this case arise, an itemised account of all costs incurred will be provided to you.
Should any electrical product you return lose settings or user-saved preferences during the resetting and rebooting phases in a repair sequence, you may need to re-establish all preferred settings on the return of the product.
Purchasing from Audio visual automation is an acceptance of the above policies.
If you have any questions relating to your order, please get in touch with us at +61 041 152 2122 or email customer support at [email protected]
Audio visual automation reserve the right to make amendments/changes to our terms and privacy without prior notice.